Technical Support
If you encounter difficulties using Talking Eyes, have feature suggestions, or wish to explore collaboration, please reach out via the channels below.
Contact Information
- Support Email: talkingeyes@sharpknife.games
- In-App Feedback: Navigate to "Settings → Feedback & Help" to submit a detailed issue description, optional contact details, and up to 5 screenshots.
Recommended Details for Bug Reports
- iPad Model: e.g., iPad Pro 11-inch (4th generation).
- iPadOS Version: e.g., iPadOS 18.1.
- Talking Eyes App Version.
- Issue Category: Gaze tracking, calibration, speech synthesis, AI suggestions, subscriptions, permissions, or other.
- Observed Behavior & Steps to Reproduce: What actions occurred prior to the issue, what was displayed on screen, and what behavior was expected.
- Screenshots or Screen Recordings (ensuring no sensitive personal information is visible).
For gaze or permission issues, please check "Settings → Device Status" first and take note of the reported status for Camera, Microphone, Location, Network, Weather, Volume, and Battery.
Processing of Feedback Data
In-app feedback reports are transmitted to our development team via Sentry. If you provide contact details, we may reach out for clarification; contact info will not be used for promotional purposes. See our Privacy Policy.
WARNING
Do not include real patient names, confidential medical details, room/bed numbers, precise GPS locations, complete conversation histories, or billing identifiers in feedback submissions. Please obscure sensitive areas or use fictional test data prior to capturing screenshots.
Before reaching out, you may also find answers in our FAQ.